Started getting "index was outside the bounds of the array" error message and at the same time videos are not being captured by Jaksta 7. Using Windows newest version.
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Answers: 11, Votes: 0
Please provide debug logs that show this error
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Author: CRS
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
bug logs
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
debug logs
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
You have a proxy server configured for 172.20.3.49. Looks like that is causing some issues, but cant really tell why from the logs.
Clear that proxy from your internet connection settings and see if it works again.
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Author: CRS
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
I removed Proxy Server address but still get Index Array error message.
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Have you tried completely uinstalling, rebooting and reinstalling?
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Author: CRS
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Twice
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
The crash is coming from your proxy settings on the machine. Check you have all windows updates installed and if you have a 3rd party proxy app installed, try and uinstall that and reinstall it to see if that fixes up your settings.
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Author: CRS
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Updated to Windows 11. Don't see any 3rd party Proxy apps. Still getting index array error message.
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
If you can't fix my issue, can I get a refund. Just purchased the latest Jaksta Media Recorder.
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Author: Maurice Chodash
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0
Sorry I cant fix your computer which is where the error is coming from by the look of the logs.
I have a no questions asked 30 day refund policy.
If you want a refund please request one here: https://support.jaksta.com/support/tickets/new
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Author: CRS
Created At: 2021-11-23T05:52:50+08:00
Updated At: 2021-11-23T05:52:50+08:00
Views: 10
Votes: 0
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From Support Migration @ 08 May 2023 02:05
Votes: 0